MOONACRE is a home. We live with our rescued animals and every one of them is a cherished member of our family. When you register interest in one of our dogs, we take every care to ensure that you are the right person to love and protect our dog for the rest of his life.

Your application begins with informal chats about the kind of dog you are looking for, and we will guide and advise you about any suitable matches we may have.

If a potential match is identified, you will be sent an application form to complete and return to us. This form helps us understand your circumstances and address any issues arising – it does not commit you to adoption.

If you are a good match for one of our dogs, we arrange a series of video checks. We will address with you any issues arising, and a decision will be made regarding the suitability of the proposed match of family with dog.

If you are approved for adoption, we proceed with export preparations. We arrange everything in consultation with you – timings, travel plan, paperwork – and you receive a detailed briefing from us on how to prepare your family and home to welcome your new dog. We advise and support you as much as you wish, and we will stay with you until you feel ready to manage your dog without our input.

Our dogs are not confirmed for adoption until we are satisfied that they are ready for family life. All our dogs share our home, we have kennels and cages at MoonAcre only for new arrivals and hospital cases. Our dogs sleep with their friends in dog houses located in large compounds at night, during the day they are free to roam our farm and interact with family and staff. All our dogs are well socialised and used to family life. They enjoy cuddles on the sofa, and sleep in our bedrooms on rota. They are all house trained, car trained with dog seat belts, lead trained, off lead recall trained, and know their basic commands. All our dogs sit for their food, are trained to visit cafes and public places. They are trained to run errands with us, go shopping, meet strangers etc. We take this extra care because we want to minimise the disorientation our dogs will experience when they join a new family. We want to give them every advantage. We know from experience that our dogs settle well in their new homes, and are “good to go” when they have recovered from their travel fatigue.

Regarding travel, due to Covid-19 flight restrictions we offer only a fly/drive option with a flight into a European airport and a drive via pet courier with delivery to a collection point convenient to your locality. All the arrangements and paperwork will be done for you and you will be kept updated at all times.

Our dogs travel with Pet Passports under the TRACES export scheme as far as Europe. Since BREXIT, our dogs rehomed to UK also hold mandatory UK Health Certificates. They are blood tested, fully vaccinated, neutered, and treated for internal/external parasites. We have a full disclosure policy, so you are told everything we know about the history and health of your chosen dog.

Before you receive your new dog we will have briefed you in detail about getting your dog settled and into your family routine. Likewise, when your dog has arrived, we are available at all times to advise and support you – no issue is too small – and we will give our help as long as you need us.

You should be aware that we offer back up for every dog no matter where they are in the world. If ever your circumstances change and you cannot provide a home for our dog, just call us and we will be there!

Finally a word on costs; we advise adopters to have a budget of GB£700-850 to cover export and adoption. Adopters pay only the exact cost of vet preparation for export, travel costs and crate hire. We do not slip in admin fees or profit into the cost.

We try to keep costs as low as possible but we do not cut corners! Our dogs deserve complete health cover, and safe export using certificated carriers and road transporters. Costs vary depending on the route, airline, and season of travel.